Refunds & Returns Policy

Last updated: July 2025

This policy applies to all purchases made on market.sellvia.com, a digital-only store offering downloadable content.

All Sales Are Final

Because our products are digital and delivered instantly, all sales are final and non-refundable under normal circumstances.

Digital goods that are downloaded or accessed are considered consumed and not eligible for return unless defective or misrepresented.

Exceptions - Refunds May Be Issued If:

1. You accidentally purchased the same product twice, using the same email and payment information.
2. You received a corrupted or inaccessible file, and we are unable to provide a working replacement.

How to Request a Refund

To request a refund, contact us at support@market.sellvia.com within 7 calendar days of your purchase.

Please include:

• The email address used during checkout
• Your order confirmation number
• A short explanation of the issue

We typically respond within 1 — 2 business days.

Important Notes

• Refunds will not be issued if the product has already been downloaded or accessed, unless it is proven to be defective.
• We reserve the right to deny refund requests that do not meet the conditions outlined above.
• All decisions regarding refunds are made at the discretion of Sunshine Group LLC and are considered final.