Frequently Asked Questions
We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
How do I receive my digital products?
Once your payment is confirmed, you'll instantly receive a download link via email.
You can also access your files anytime through your customer account on our website.
What file formats are the products in?
Most of our digital products are delivered in PDF format, which can be
opened on any device.
Can I access my purchase more than once?
Yes! Your downloads are available anytime through your account.
You can re-download your files as many times as you need.
What if I didn't receive my download email?
First, check your spam or promotions folder. If you still don't see it,
log in to your account to access your downloads. You can also contact our support team at
support@market.sellvia.com for assistance.
Can I get a refund?
Since our products are digital and delivered instantly, all sales are
final and non-refundable. However, if you experience issues (e.g.,
corrupted files or duplicate purchases), please contact us and we'll make it right.
Do you offer customer support?
Yes! If you have any issues accessing or using your products, reach out via email at
support@market.sellvia.com and we'll be happy to help.